How to unlock [Lockhelp@qq.com].ACUTE ransowmare

Is this a serious threat

The ransomware known as [Lockhelp@qq.com].ACUTE ransowmare is categorized as a highly damaging infection, due to the amount of harm it could cause. While ransomware has been a widely covered topic, you might have missed it, therefore you might not be aware of what contamination might mean to your computer. Ransomware uses strong encryption algorithms for file encryption, and once the process is finished, files will be locked and you’ll be unable to access them. Because ransomware victims face permanent file loss, this kind of infection is highly dangerous to have. Cyber crooks will give you an option to decrypt files through their decryptor, you would just need to pay a certain amount of money, but this option is not recommended for a couple of reasons. First of all, paying will not guarantee data decryption. Why would people who encrypted your data the first place help you recover them when there is nothing preventing them from just taking your money. In addition, by paying you would be financing the projects (more ransomware and malicious program) of these criminals. File encrypting malicious program already costs billions to businesses, do you really want to support that. When people give into the demands, ransomware increasingly becomes more profitable, thus increasingly more people are attracted to it. You might end up in this kind of situation again, so investing the demanded money into backup would be better because file loss wouldn’t be a possibility. And you could just proceed to remove [Lockhelp@qq.com].ACUTE ransowmare virus without issues. You might also not know ransomware distribution methods, and we will discuss the most frequent methods in the below paragraphs.
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Ransomware spread methods

Ransomware normally travels through methods like email attachments, harmful downloads and exploit kits. Seeing as these methods are still quite popular, that means that people are somewhat negligent when using email and downloading files. There is some possibility that a more elaborate method was used for infection, as some ransomware do use them. Criminals simply have to use a known company name, write a generic but somewhat plausible email, attach the infected file to the email and send it to potential victims. You’ll frequently come across topics about money in those emails, because people are more likely to fall for those types of topics. Commonly, hackers pretend to be from Amazon, with the email alerting you that strange activity was noted in your account or some kind of purchase was made. When you are dealing with emails, there are certain things to look out for if you want to secure your system. Check the sender to make sure it is someone you know. And if you are familiar with them, check the email address to make sure it matches the person’s/company’s real address. Grammar errors are also pretty frequent. Another typical characteristic is the lack of your name in the greeting, if a legitimate company/sender were to email you, they would definitely know your name and use it instead of a universal greeting, like Customer or Member. Infection may also be done by using out-of-date computer software. All software have weak spots but when they’re identified, they’re regularly patched by software creators so that malware cannot use it to get into a device. As WannaCry has shown, however, not everyone rushes to install those patches. Because a lot of malicious software can use those weak spots it’s so critical that you regularly update your software. Updates could install automatically, if you find those notifications annoying.

What does it do

Soon after the data encrypting malware gets into your system, it will scan your device for certain file types and once they have been located, it will lock them. Even if the situation was not clear initially, it will become pretty obvious something is wrong when files don’t open as normal. You’ll know which files have been affected because they’ll have a weird extension attached to them. Powerful encryption algorithms might have been used to encode your files, and it’s possible that they might be permanently encrypted. After all files have been locked, you’ll find a ransom notification, which ought to explain, to some extent, what has happened and how you should proceed. What cyber crooks will encourage you do is buy their paid decryptor, and warn that if you use a different method, you might end up damaging your files. The price for a decryptor should be displayed in the note, but if it is not, you will be asked to send them an email to set the price, so what you pay depends on how valuable your files are. Buying the decryption software isn’t the suggested option, for reasons we have already specified. Before you even think about paying, try all other options first. Try to remember maybe backup is available but you’ve forgotten about it. In some cases, free decryption programs may be found. We ought to mention that occasionally malicious software researchers are able to make a decryptor, which means you could get a decryption utility with no payments necessary. Keep this in mind before you even think about giving into the demands. Using that sum for backup might be more beneficial. If backup is available, you could recover files after you uninstall [Lockhelp@qq.com].ACUTE ransowmare virus fully. Now that you realize how harmful file encrypting malicious program can be, do your best to avoid it. At the very least, stop opening email attachments left and right, update your programs, and stick to legitimate download sources.

How to delete [Lockhelp@qq.com].ACUTE ransowmare

If the data encoding malicious software still remains, you will need to get an anti-malware tool to get rid of it. If you aren’t experienced with computers, accidental damage may be caused to your computer when attempting to fix [Lockhelp@qq.com].ACUTE ransowmare virus manually. An anti-malware tool would be a safer option in this situation. This utility is beneficial to have on the device because it may not only fix [Lockhelp@qq.com].ACUTE ransowmare but also put a stop to similar ones who attempt to get in. So select a tool, install it, have it scan the computer and if the infection is located, terminate it. Don’t expect the anti-malware program to help you in file recovery, because it isn’t capable of doing that. If you are sure your device is clean, restore files from backup, if you have it.
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Learn how to remove [Lockhelp@qq.com].ACUTE ransowmare from your computer

Step 1. Delete ransomware via anti-malware

a) Windows 7/Windows Vista/Windows XP

  1. Start menu -> Shut down -> Restart. win7-restart How to unlock [Lockhelp@qq.com].ACUTE ransowmare
  2. Press and keep pressing F8 until Advanced Boot Options loads.
  3. Select Safe Mode with Networking and press Enter. win7-safe-mode How to unlock [Lockhelp@qq.com].ACUTE ransowmare
  4. When your computer boots, download anti-malware software via your browser.
  5. Launch the program, scan your computer and delete the infection.

b) Windows 8/Windows 10

  1. Press the Windows key on your keyboard and click on the power icon.
  2. Select Restart while holding the Shift key. win10-restart How to unlock [Lockhelp@qq.com].ACUTE ransowmare
  3. Choose Troubleshoot and then Advanced options. win-10-startup How to unlock [Lockhelp@qq.com].ACUTE ransowmare
  4. In Advanced options, choose Startup Settings and select Enable Safe mode with Networking (or just Safe Mode). win10-safe-mode How to unlock [Lockhelp@qq.com].ACUTE ransowmare
  5. Press Restart.

Step 2. Delete [Lockhelp@qq.com].ACUTE ransowmare using System Restore

a) Windows 7/Windows Vista/Windows XP

  1. Start menu -> Shut down -> Restart. win7-restart How to unlock [Lockhelp@qq.com].ACUTE ransowmare
  2. Press and keep pressing F8 until Advanced Boot Options load.
  3. Select Safe Mode with Command Prompt, and press Enter. win7-safe-mode How to unlock [Lockhelp@qq.com].ACUTE ransowmare
  4. In Command Prompt, type in cd restore and press Enter.
  5. Then type in rstrui.exe and press Enter again. win7-command-prompt How to unlock [Lockhelp@qq.com].ACUTE ransowmare
  6. A new window will appear where you will have to choose a restore point. Choose one dating back prior to infection and press Next, and then Finish. win7-restore How to unlock [Lockhelp@qq.com].ACUTE ransowmare

b) Windows 8/Windows 10

  1. Press the Windows key on your keyboard and click on the power icon.
  2. Select Restart while holding the Shift key. win10-restart How to unlock [Lockhelp@qq.com].ACUTE ransowmare
  3. Select Troubleshoot and then Advanced options. win-10-startup How to unlock [Lockhelp@qq.com].ACUTE ransowmare
  4. In Advanced options, choose Startup Settings and select Enable Safe mode with Command Prompt. win10-safe-mode How to unlock [Lockhelp@qq.com].ACUTE ransowmare
  5. In the Command Prompt window that appears, type in cd restore and press Enter.
  6. Then type in rstrui.exe and press Enter again. win10-command-prompt How to unlock [Lockhelp@qq.com].ACUTE ransowmare
  7. In the window that appears, you will have to select a restore point dating back prior to infection. Select one and press Next, then Finish. win10-restore How to unlock [Lockhelp@qq.com].ACUTE ransowmare

Step 3. Recover your data

When your files are encrypted by ransomware, you may be able to recover them. Below, you will find methods that could help you with file decryption. However, bear in mind that file decryption is not guaranteed. These methods are not always reliable, thus the best way to recover files would be via backup. And if you don't already have it, we suggest you invest in it.

a) Method 1. Data Recovery Pro

  1. Download the Data Recovery Pro program.
  2. Install and run the program.
  3. Press Start Scan to see if data can be recovered. data-recovery-pro How to unlock [Lockhelp@qq.com].ACUTE ransowmare
  4. If it finds recoverable files, you can restore them.

b) Method 2. Windows Previous Versions

If you had System Restore enabled prior to infection, your files should be recoverable through Windows Previous Versions.
  1. Find a file you want to recover and right-click on it.
  2. Properties -> Previous Versions. win-previous-version How to unlock [Lockhelp@qq.com].ACUTE ransowmare
  3. Choose a version from the list and press Restore.

c) Method 3. Shadow Explorer

Some ransomware does not delete automatically created copies of your files, which are known as Shadow Copies. If they were not deleted, you should be able to recover them via Shadow Explorer.
  1. Download Shadow Explorer from a reliable source.
  2. Install and run the program.
  3. Choose a disk that contains encrypted files and if it contains folders with recoverable files, press Export. shadowexplorer How to unlock [Lockhelp@qq.com].ACUTE ransowmare

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